Shipping policy
Thank you for shopping at selfielesliea.shop.
This Shipping Policy explains our standard shipping service, estimated delivery timeframe, address requirements, order processing, tracking, delayed deliveries, lost parcels, and other matters relating to delivery.
UK government guidance states that goods sold at a distance should normally be delivered within 30 days unless another delivery arrangement has been agreed with the customer. This policy expressly communicates our standard 15–20 day delivery expectation.
1. Free Standard Shipping
All orders placed through selfielesliea.shop receive free standard shipping.
There is no minimum purchase amount required to qualify for our standard free-delivery service unless a different condition is expressly displayed before checkout.
The standard shipping charge is:
£0.00
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 days
The estimated timeframe is intended to give customers a clear indication of when an order should normally arrive.
Delivery may occasionally be affected by circumstances outside normal operations, but any mandatory rights under applicable consumer law remain unaffected.
3. Order Processing
After an order is submitted, it may undergo:
- Payment verification;
- Order verification;
- Product preparation;
- Packaging;
- Fulfilment processing; and
- Carrier handover.
Customers should review their order information carefully before submitting the order.
4. Order Confirmation
After successfully placing an order, customers should receive an order confirmation electronically.
Please review the confirmation carefully.
If you identify an error involving:
- Product selection;
- Quantity;
- Name;
- Address;
- Postcode;
- Email address; or
- Other order information,
contact info@selfielesliea.shop promptly.
5. Shipping Address
Customers are responsible for providing accurate and complete delivery details.
Please ensure that your address includes all information necessary for successful delivery.
If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.
6. Address Changes
If you need to change your delivery address after ordering, contact:
We will make reasonable efforts to update the address if fulfilment has not progressed too far.
However, once an order has been handed to a carrier or entered a stage where address modification is no longer possible, we cannot guarantee that an address change can be completed.
7. Tracking Information
Where tracking is available, tracking details may be provided electronically after shipment.
Tracking information may take some time to become active after a carrier receives shipment data.
Temporary delays in tracking updates do not necessarily indicate that a parcel has been lost.
8. Multiple Parcels
In some circumstances, products from the same order may be shipped separately.
If your order is divided into multiple parcels, they may arrive at different times.
Where reasonably available, separate tracking information may be provided.
9. Delivery Delays
Although our standard estimated delivery timeframe is 15–20 days, delivery may occasionally be affected by circumstances including:
- Carrier disruption;
- Severe weather;
- Public holidays;
- High seasonal shipping volume;
- Transport interruptions;
- Customs or border procedures where applicable;
- Incorrect customer delivery information;
- Local delivery restrictions; or
- Other circumstances outside reasonable control.
If your order has not arrived within the expected period, contact:
Please include your order number.
We will review available delivery information and assist you with the next steps.
Nothing in this section is intended to limit statutory rights concerning late or failed delivery.
10. Lost Parcels
If tracking indicates a parcel may have been lost, or if the parcel has not arrived after a reasonable period, contact us.
We may need to investigate the shipment with the relevant carrier.
Depending on the outcome and applicable law, an appropriate solution may include:
- Continued delivery investigation;
- Replacement where appropriate; or
- Refund where required.
11. Delivered but Not Found
If tracking indicates that a parcel has been delivered but you cannot locate it, please:
- Check the delivery location carefully;
- Check any safe place around the property;
- Ask other members of your household;
- Check with neighbours where appropriate;
- Review tracking information; and
- Contact us if the parcel still cannot be located.
Contact us at info@selfielesliea.shop so we can review the available information.
12. Damaged Parcels
If a parcel arrives visibly damaged, please photograph the external packaging before disposing of it.
If the product itself is damaged, contact:
Please provide your order number and photographs showing the damage.
We will review the issue in accordance with our Return and Refund Policy and applicable law.
13. Incorrect Items
If the product delivered does not match your order, contact us promptly.
Please provide:
- Your order number;
- A description of the item received; and
- Photographs showing the item.
We will review the matter and provide appropriate instructions.
14. Refused Deliveries
Customers should not intentionally refuse delivery as a substitute for following our normal cancellation or return procedure unless appropriate in the circumstances.
If you wish to cancel or return an order, please contact us at info@selfielesliea.shop.
15. Failed Delivery Attempts
A carrier may make one or more delivery attempts or direct the parcel to another authorised collection or delivery location.
Customers are responsible for following reasonable carrier instructions regarding collection or redelivery.
Statutory rights remain unaffected.
16. Shipping Restrictions
Delivery availability may depend on the destination and logistical capabilities available during checkout.
If we cannot deliver an accepted order to the address provided, we will contact the customer where possible and provide an appropriate remedy, including a refund where required.
17. Customs and Import Procedures
Where a shipment crosses an international border, it may be subject to customs procedures.
Any applicable taxes, duties, or charges will be handled in accordance with the information presented to the customer during the purchase process and applicable law.
We will not knowingly impose undisclosed mandatory charges contrary to applicable consumer-protection requirements.
18. Cancellation Before Shipment
If you wish to cancel an order before it ships, contact:
We will make reasonable efforts to stop the order before dispatch.
If the order has already shipped, you may need to use the return procedure described in our Return and Refund Policy.
19. Free Shipping and Refunds
Because standard shipping is free, customers normally pay no outbound standard delivery charge.
Returns may be subject to different rules depending on the reason for return.
Please review our Return and Refund Policy for further details.
20. Consumer Rights
Nothing in this Shipping Policy removes or limits any mandatory consumer rights relating to delivery, cancellation, faulty goods, refunds, or risk in goods under applicable UK law.
21. Contact Us
For all shipping and delivery enquiries:
selfielesliea.shop
Email: info@selfielesliea.shop
When contacting us about an existing shipment, please include your order number to help us review your request.
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