Refund policy
Thank you for shopping at selfielesliea.shop.
We want customers to be able to shop with confidence. This Return and Refund Policy explains our procedures relating to returns, cancellations, damaged or defective products, incorrect items, exchanges, and refunds.
This policy should be read together with our Terms of Service and Shipping Policy.
Nothing in this policy excludes, restricts, or replaces any mandatory rights available to consumers under applicable United Kingdom consumer law.
1. Our 30-Day Return Policy
In addition to any statutory rights that may apply, selfielesliea.shop offers eligible customers a 30-day return period.
You may request a return within 30 days after receiving your order, provided the product satisfies the eligibility requirements described below.
To qualify for a standard return, the item should generally be:
- In the same condition in which you received it;
- Unworn or unused, except to the extent reasonably necessary to inspect the product;
- Undamaged by misuse or improper handling;
- Complete with any accessories supplied with it;
- In its original packaging where reasonably possible; and
- Accompanied by sufficient proof of purchase.
We may request your order number, email address used for the purchase, photographs, or other information reasonably necessary to review the return.
2. How to Request a Return
Before returning an item, please contact us at:
Please include:
- Your order number;
- The product you wish to return;
- The reason for the return;
- Your name and contact email address; and
- Photographs if the item is damaged, defective, incorrect, or materially different from what you ordered.
We will review your request and provide return instructions where applicable.
Please do not send products to an address obtained independently or to the address of a carrier, supplier, warehouse, or other third party unless that return address has been provided or approved by us for your specific return.
Unauthorised returns may cause processing delays.
3. UK Statutory Cancellation Rights
For qualifying distance purchases, UK consumers generally have statutory rights to cancel eligible online purchases without providing a reason.
Where the statutory right of cancellation applies, customers generally have 14 days from the day after receiving the goods to notify us that they wish to cancel.
After providing a valid cancellation notice, the customer generally has a further 14 days to send the goods back.
Our voluntary 30-day return policy does not reduce these statutory rights.
To exercise your cancellation rights, contact:
Your communication should clearly state that you wish to cancel the relevant purchase and identify the relevant order.
4. Return Shipping Costs
For ordinary change-of-mind returns under our voluntary return policy, customers are generally responsible for the direct cost of returning the goods unless we have expressly agreed otherwise.
For statutory cancellation returns, responsibility for return costs will be determined in accordance with applicable law and the information provided to you at the time of purchase.
Where a product is faulty, damaged on arrival, materially not as described, or we sent the wrong product, selfielesliea.shop will not require the customer to bear return costs where doing so would conflict with applicable consumer law.
Please contact us before arranging the return of a faulty, damaged, or incorrect product.
5. Damaged Products
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, contact us at info@selfielesliea.shop as soon as possible.
Please provide:
- Your order number;
- A description of the damage;
- Photographs showing the product;
- Photographs showing the damaged area; and
- Where relevant, photographs of the external packaging.
We will assess the issue and provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
This may include a replacement, refund, or another appropriate solution.
6. Defective Products
If an item is defective or develops a fault, contact us at info@selfielesliea.shop.
UK consumers have statutory rights where goods do not conform to the contract, including where applicable if they are not of satisfactory quality, not fit for their intended purpose, or not as described.
Our voluntary return policy does not replace or reduce those rights.
7. Incorrect Products
If you receive a different product from the product you ordered, please contact us promptly at:
Include your order number and photographs showing the product received.
Once verified, we will provide instructions for resolving the error.
8. Items Not Received
A parcel that has not arrived is not normally treated as a standard return because the customer has not received the goods.
If your order has not arrived within the expected delivery timeframe, please contact info@selfielesliea.shop.
We will review available shipping information and determine the appropriate next steps.
Please refer to our Shipping Policy for additional information regarding delayed, lost, or undeliverable parcels.
9. Return Condition
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
For voluntary returns extending beyond statutory cancellation rights, we may refuse a return or make an appropriate adjustment where permitted if an item has been materially used, damaged, altered, washed, modified, or handled beyond what is reasonably necessary to inspect it.
This does not affect remedies available for faulty or non-conforming goods.
10. Non-Returnable Products
Certain products may not qualify for change-of-mind returns where an applicable legal exception applies.
Depending on the products offered by our store, this may include:
- Goods made to the customer's specifications or clearly personalised;
- Goods that deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for health protection or hygiene reasons after being unsealed;
- Sealed audio, video, or software products once unsealed where applicable; and
- Other products legally excluded from statutory cancellation rights.
These exclusions do not remove rights relating to products that are faulty, damaged, incorrectly supplied, or otherwise non-conforming.
11. Sale and Promotional Products
Unless clearly stated otherwise, eligible products purchased during a sale or promotion may still be returned in accordance with this policy.
Statutory consumer rights continue to apply regardless of a discount or promotional price.
12. Exchanges
We do not guarantee direct exchanges for every product.
If you wish to exchange an item, please contact info@selfielesliea.shop.
Depending on stock availability and the circumstances, we may:
- Arrange an exchange;
- Ask you to return the original item and place a new order; or
- Provide another appropriate solution.
Replacement products are subject to availability.
13. Refund Processing
Once a return has been received and reviewed, we will notify you regarding the outcome.
Approved refunds will normally be issued to the original payment method.
Where applicable law specifies a refund deadline, we will process the refund within that legally required period.
For qualifying UK distance-sale cancellations, refunds are generally required within 14 days after we receive the returned goods or, where applicable, after acceptable evidence of return is provided.
Your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account after we have issued the refund.
14. Original Shipping Charges
Standard shipping at selfielesliea.shop is free.
Therefore, there is normally no standard outbound shipping charge to refund.
Where an additional optional delivery service is offered and purchased, the treatment of that additional delivery charge will be determined in accordance with applicable law.
15. Refund Method
Refunds are normally sent to the payment method originally used for the purchase.
We generally cannot redirect a refund to an unrelated payment method or another person.
If the original payment method is no longer available, please contact us and we will assess the available options.
16. Partial Refunds
Where permitted by applicable law, a refund may be reduced if a customer has handled goods beyond what is reasonably necessary to determine their nature, characteristics, and functioning and that handling has caused a loss in value.
No deduction will be made where doing so would violate mandatory consumer rights.
17. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us immediately at:
We will make reasonable efforts to process the cancellation.
However, orders may enter processing or fulfilment quickly. If the order has already been dispatched, you may need to follow the applicable return procedure after delivery.
18. Wrong Delivery Address
Customers are responsible for checking delivery details before submitting an order.
If you notice an error, contact info@selfielesliea.shop immediately.
We cannot guarantee that an address can be changed after fulfilment has begun.
This provision does not affect statutory rights where a delivery problem is caused by selfielesliea.shop or a carrier acting on our behalf.
19. Chargebacks
If you have a concern regarding an order, we encourage you to contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.
Nothing in this section removes any lawful right you may have to contact your payment provider.
20. Statutory Rights
Nothing in this Return and Refund Policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.
UK consumers may have additional rights under the Consumer Rights Act 2015, Consumer Contracts regulations, and other applicable consumer-protection legislation.
21. Contact
For return, cancellation, damaged item, incorrect item, or refund enquiries:
selfielesliea.shop
Email: info@selfielesliea.shop
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